High quality, long warranty. Elfa's products are created with a focus on details. The steady and durable construction guarantees first class storage solutions that can last for generations.
The extent of the warranty
The warranty includes material and production errors for interior products at normal home use, and movable parts in the sliding doors.
Warranty period
The warranty is valid for 10 years from the day of purchase. Please urge the consumers to keep their receipt.
Limitations
Damages or errors caused by misconduct, improper use or an occurrence not reasonably expected or controllable (such as flooding, earthquakes, force majeure etc) are not included in the warranty. Also not included are surface treatment issues depending on high humidity, scratches or wear and tear when using it, or direct exposure to weather forces.
Repair or replacement are the alternatives based on this warranty. Elfa is not responsible for any sort of direct damage caused to the product after delivery or indirect damage including unpredictable damages or secondary damages.
Unpredictable damages include, but are not limited to, damages caused by an incapacity to use/install, incautious handling, inadequate stockholding of purchased goods. Secondary damages include, but are not limited to, costs for repairing or replacing property damages caused by an Elfa product not functioning properly.Elfa can also not, based on this warranty, be held liable for downtime or loss of income.
Repair or replacement of parts
Should the product not be repairable, we will replace it at no cost.
When you need service
Ask the consumer to return the defect product together with the purchase receipt. You as a retailer will contact Elfa customer service who will take care of your matter. Elfa will repair or replace your product after approval.
The national or state law in relation to the warranty
This warranty gives the consumer special legal rights. In national law, e.g. the Swedish consumer service act, there are additional rules that could replace or complete the rules based on this warranty. The Swedish consumer service act regulates the relationship between the consumer and you as a retailer, while other laws and specific agreements set the rules for the relationship between Elfa and you as a retailer.